The AI agent for opticians:
appointments booked alone, recalls never forgotten
With Reepli.ai, customers book an eye test on WhatsApp, get told the moment their glasses arrive, and the AI recalls anyone whose specs are two years old — while you're at the glazing bench.
In summary
- An optician moves between the bench, the shop floor and the test room: the phone always rings at the wrong moment. Automated appointment booking answers instead, around the clock.
- With Reepli.ai, the customer books their eye test on WhatsApp and gets a reminder the day before to cut missed appointments.
- The "are my glasses ready?" call ties up a member of staff every single day. The AI sends the message automatically as soon as the frame is glazed.
- Optics is a cycle business: entitlement renews roughly every two years. The AI recalls at the right moment — this is the revenue most stores let walk.
- Every customer, their prescription record and purchase date stay in your WhatsApp CRM, with no re-keying.
- Reepli is not a clinical record: it handles appointments, reminders and practical questions, never medical data. See also Reepli for hearing care. Flat fee from 79€/month.
Between the glazing bench and a customer trying frames
You're adjusting a frame, a customer is waiting to try on, and the phone rings for the third time: "are my glasses in yet?". Across a day those calls add up to dozens of minutes. Meanwhile nobody is calling the customers whose specs turned two years old. Optical stores lose revenue on what never gets chased.
"Are my glasses ready?" calls tying up a member of staff
A phone ringing during an eye test or a glazing job
Two-year recalls that nobody ever follows up
The problem is neither your frame range nor your pricing: it's that nobody holds the relationship while the team is on the shop floor. That is exactly what Reepli.ai is for.
An agent holding the relationship while you dispense
Eye test booking 24/7
The customer picks a slot straight from WhatsApp at any hour, Sundays included. The reminder goes out the day before and they confirm in one tap.
Automatic "your glasses are ready" alert
As soon as the frame is glazed, the AI tells the customer on WhatsApp. Nobody spends twenty minutes a day on the phone for it any more.
Two-year recall follow-up
This is the most profitable lever in the trade: the AI spots specs coming up to their recall date and follows up with a tailored message. See our client follow-up templates.
Answers to practical questions
Opening hours, brands stocked, insurance cover, lead times, repairing a broken arm: the AI answers instantly without pulling anyone off the floor.
Purchase history per customer
Prescription record, frame, purchase date, warranty: each detail feeds centralised customer tracking. Reepli manages the commercial relationship, not clinical data.
Instagram enquiries in the same inbox
New collections pull in DMs — "do you have that model in black?". The agent handles them exactly as it does WhatsApp: instant replies on Instagram.
An optician's day with Reepli on backup
9:30am — Opening
Five messages overnight: two eye test requests, one insurance question, two "are my glasses ready?". The AI answered them all.
11am — At the glazing bench
A customer asks whether you stock a particular brand. The AI answers and offers a Saturday fitting slot. You never left the bench.
3pm — Delivery arrives
Six pairs come in from the lab. All six customers are notified automatically, without a single phone call.
7pm — Store closed
Tomorrow's reminders have gone out. Twelve customers dispensed two years ago are invited in for a check.
FAQ — Reepli for optician
How can an optician stop the "are my glasses ready?" calls?
By telling the customer before they ring. As soon as the frame is glazed, Reepli.ai sends the message automatically on WhatsApp. In an optical store these calls often add up to several dozen minutes a day: they disappear almost entirely.
How do I follow up two-year recalls?
It's the most profitable lever in optics and the one most stores neglect. Reepli.ai spots customers approaching their recall date and sends a personalised WhatsApp message, read in over 90% of cases. You recover revenue you had already earned.
Can the AI book eye tests?
Yes, 24/7, including when the store is closed. The customer picks a slot inside the WhatsApp conversation and gets a reminder the day before, which noticeably cuts no-shows on long test appointments.
Is my customer data protected?
Yes. Data is hosted in Europe. Reepli.ai is not a clinical record: it handles appointments, reminders, commercial follow-up and practical questions — never medical data or individual clinical situations.
How much does Reepli cost for an optical store?
Reepli.ai is a flat fee from 79€/month, with no per-message or per-customer charge. It covers 24/7 booking, ready-to-collect alerts, recall follow-up, AI replies and Google review requests.
Reepli for other health and retail businesses
How the agent works in detail is on our page about handing your WhatsApp messages to an AI. After each pair is collected, ask for the Google review at the right moment. Reepli also supports dental practices and physiotherapists.
Never let another
two-year recall walk away
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